The Inside Income Service is trying to spotlight the “service” in its identify with the creation of its first Taxpayer Expertise Workplace.
The brand new workplace will give attention to “all facets” of taxpayer interactions with the IRS.
Ken Corbin
“Whether or not checking the standing of a tax return, assembly with a income agent for an audit, or receiving a tax credit score to their checking account, enhancing service supply and buyer expertise are elementary priorities for us,” said chief taxpayer expertise officer Ken Corbin, whose place was created initially of final yr. (He additionally serves because the commissioner of the Wage and Funding Division.)
The workplace will coordinate with the Taxpayer Advocate Service as a part of the trouble envisioned within the “Taxpayer First Act Report back to Congress” final yr. That report recognized packages and instruments to assist taxpayers, together with expanded e-File and cost choices, digital signatures, and safe two-way messaging.
Close to-term enhancements from the brand new workplace will seemingly embody a few of these, in addition to expanded buyer callback and extra providers for multilingual clients.
The plans so as to add employees to the brand new workplace within the coming months.
“Because the IRS continues taking rapid steps this submitting season — together with including extra workers to deal with the numerous challenges going through a resource-constrained IRS — it’s essential that we work going ahead to equip the IRS to be a 21st century useful resource for People,” mentioned IRS Commissioner Chuck Rettig in a press release.