At the moment, I wish to share a small victory.

Like all people, I’ve flaws. One in every of mine is that I hate confrontation. It is a household factor. I am undecided why, however none of us like battle. Certain, this trait has some upsides. My brothers and I do not get into plenty of arguments and fights with our household and pals. And once we do have battle, we do our greatest to resolve issues rapidly.

However this battle avoidance has some huge downsides. When attempting to make peace, as an example, we’re doubtless to provide far an excessive amount of in an effort to succeed in compromise rapidly. Plus, we do not like to barter. Negotiation is, inherently, battle. No thanks!

In my life, that is particularly problematic in circumstances the place I would like to face up for myself. Let me provide you with an instance.

Not too long ago, the roof of our residence developed a small leak. After making an preliminary evaluation, I made a decision it was an excessive amount of for me to deal with one my very own. I known as a neighborhood roofing contractor.

“We may be out tomorrow,” stated the person who answered the telephone. “However there is a $250 minimal cost for the journey. That $250 may be utilized to the primary hour of labor, then every extra hour is $150. Plus, we’ll cost you for supplies, in fact.”

“Sounds effective,” I stated.

The roofing firm known as me at 8:16 the subsequent morning to let me know they have been on their manner. They confirmed up about ten minutes later.

I crawled into the attic with one of many roofers to indicate them the issue. “That is not so dangerous,” he stated. “We are able to repair that rapidly.” They usually did. At 9:06, the roofers waved goodbye and instructed me the workplace would ship an bill. As a result of they’d been on web site lower than an hour, I figured the invoice could be perhaps $400 or $500.

Sure, I famous the time once I was interacting with the roofers. I at all times strive to do that when working with contractors who cost by the hour. And, as you may see, it is sensible that I achieve this.

Final weekend, I acquired the roofing firm’s bill. They’d billed me $850. Which may have been okay if there have been some justification for the cost, however there wasn’t. The road merchandise was imprecise.

“What’s flawed?” Kim requested. She might see that I used to be silently fuming on the piece of paper in my hand.

“The roofing firm charged me about twice what I used to be anticipating to repair that leak,” I stated.

“Uh oh,” she stated. After a decade collectively, Kim knew the foundation drawback straight away: I used to be going to have to have interaction in battle. If I did not wish to pay $850, I must problem the bill. “You are going to should name them, aren’t you?”

“Sure,” I stated. “Sure, I’m.”

I hated each second of it, however I did name the roofing firm.

“Hey,” I stated. “I am attempting to determine this bill you despatched. I do know your guys have been right here lower than an hour, so this cost cannot be for time. Did they actually use $600 in supplies to restore our roof?” I used to be calm. I used to be well mannered. I used to be confused.

“Let me test on that for you,” the workplace supervisor stated. “I will name you again.”

The following day, the man known as me again. “I apologize,” he stated. “That is our mistake. You are proper. We have been lower than an hour and we used little or no to repair your roof. Ignore that bill. We’ll ship you a brand new one for $275. I am sorry this occurred.”

I do know this may sound very, very primary to most of you, however I used to be pleased with myself on this second. For me, this was a small victory. Regardless of dreading the battle inherent in asking about the issue, I did so anyhow. And in doing so, I saved myself $575!

Whereas this has on no account cured my battle avoidant nature, the expertise has demonstrated that it may generally pay to face up for your self when you recognize you are proper. A few minutes of discomfort yielded a $575 revenue. That is a reasonably rattling effective charge of return. Now I merely want to recollect this outcome the subsequent time I am confronted with the prospect of one other uncomfortable name…

Leave a Reply

Your email address will not be published.