The challenges of the previous two years have required each enterprise to reexamine the way it maintains money stream. Between distant working, postal service delays and, in fact, provide chain points, the motion of money in B2B has been more difficult and has led many organizations down extremely tough paths.
However with the trade as a complete rebounding from the COVID disaster — or not less than studying to adapt to it — many B2B organizations’ priorities have shifted from quick money within the door to different extra programmatic efforts which have constructive bottom-line impacts. Companies are persevering with to reevaluate how they measure success, suggesting that the KPIs to which they maintain their AR groups accountable will look lots completely different than in years previous.
Entrance and heart to that is an emphasis on the client. In reality, in keeping with latest analysis from Billtrust, many AR groups are shifting to extra customer-centric KPIs versus measures like days gross sales excellent (DSO). And people who have switched focus are reaping the rewards: elevated satisfaction and an improved buyer expertise. Listed here are three of those KPIs that we are able to anticipate AR to prioritize in 2022.